Help & Support

⏱ We typically respond within 24–48 hours on business days (Monday–Friday, US Eastern Time).

Q: How do I cancel my subscription?

On Android: Open Google Play → Menu → Subscriptions → Rooted Pray → Cancel. On iOS: Open Settings → Your Name → Subscriptions → Rooted Pray → Cancel. Cancellation takes effect at the end of your current billing period.

Q: How do I restore my purchases on a new device?

Open the Rooted Pray app → Go to Settings → Subscription → Tap "Restore Purchases". Make sure you are signed in with the same Google or Apple account you used to purchase.

Q: The AI spiritual guide gave an incorrect answer. What should I do?

AI guides are designed for inspiration and biblical guidance, but may occasionally be inaccurate. Always verify important theological questions with your pastor or a trusted religious leader. Report issues to support@rootedpray.com.

Q: How do I delete my account and data?

Go to Settings → Account → Delete Account in the app. This permanently deletes your account and all associated data. This action cannot be undone. You can also email support@rootedpray.com to request account deletion.

Q: How do I reset my password?

On the Sign In screen, tap "Forgot Password", enter your email address, and we will send you a reset link. Check your spam folder if you do not see the email within a few minutes.

Q: What languages does Rooted Pray support?

Rooted Pray currently supports 14 languages including English, Spanish, French, Portuguese, German, Hindi, Arabic, Chinese, Korean, Japanese, Italian, Dutch, Russian, and Tamil.

Q: Is my prayer data private?

Yes. Prayer requests marked as "Private" are visible only to you. Prayer requests marked as "Public" or shared to a community circle are visible to other users. See our Privacy Policy for full details.

Q: I am having a technical issue. How do I report it?

Email support@rootedpray.com with your device type, OS version, app version (Settings → App Version), and a description of the issue. Screenshots are helpful.

Still Need Help?

Our support team is here for you. Send us an email and we will get back to you as soon as possible.